Careers at RealVNC®

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Product Support Engineer

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Transform your career with RealVNC® and join our successful, forward thinking team.

The company

RealVNC® is a highly successful software company based in Cambridge (UK) City Centre. As the original developers of VNC® remote access technology our software is used by hundreds of millions of users worldwide from the non-technical home user to IT professionals from global companies, such as Intel, IBM, NASA, Shell, DreamWorks and Philips.

The role

The product support team provides outstanding technical support to external customers who require assistance on our range of products. To ensure we maintain and improve our industry-leading support to our increasing customer base, we are looking for a committed and passionate Product Support Engineer to support our external customers. Reporting to the Customer Support Manager, this role is a fantastic opportunity for a talented individual to take an active role in providing a first class support service to our global customer base whilst influencing change and improvements to the product suite.

Working as part of a small but busy team, you’ll take ownership of tickets to reproduce and resolve customer issues, liaising with the relevant teams to escalate product issues as required. You’ll maintain internal and external knowledge bases to ensure that all documentation is current and accurate, and train RealVNC staff on our product suite. You’ll also help to test our software prior to general release, whilst working closely with Sales and Marketing on customer product evaluations.

You

  • are looking for a technical product support role with a diverse range of roles and responsibilities
  • enjoy making a difference by optimising the complete user experience for our product suite
  • have a good working knowledge of one or more major OSs (Windows, Mac OS X, UNIX)
  • understand the fundamentals of networking (IP, DNS, NAT, port forwarding, etc)
  • have the ability to learn new skills and technologies in a fast-paced environment
  • have excellent problem solving skills
  • have demonstrable experience of working in a dynamic support team in a technical role
  • have excellent oral and written communication skills
  • are a team-player and can mentor others as required
  • can work autonomously and proactively

Benefits

This is a unique opportunity to work for a stable and successful Cambridge-based company with a world-famous brand and a lot of potential.

If you’re successful, you’ll be compensated with an attractive package which will be appropriate to your skills and experience. It will include a competitive salary and generous benefits, including a contributory pension, childcare vouchers, and private dental and medical care.

It’s a full-time post, but we believe in a healthy work / life balance, so it’s 35 hours per week (Monday – Friday). That being said, some flexibility might be needed.

How to apply

If you’d like to apply for this vacancy, click on the ‘apply for this job’ button and fill in your details. Make sure you quote the reference PSE3 in your covering letter to help get it to the right people!

RealVNC has a responsibility to ensure that all staff are eligible to live and work in the UK and if you’re invited to interview you’ll be requested to provide proof of your eligibility to work.

RealVNC is an equal opportunities employer, committed to staff welfare and professional development.

We will not consider agency applications for this post.

Apply now!

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