Product Support Engineer
Transform your career with one of the most exciting, ambitious software companies around.
RealVNC® is a highly successful software company based in Cambridge (UK) city centre. As the original developers of VNC® remote access technology, our software and cloud services are used by hundreds of millions of people worldwide ranging from home to enterprise environments. RealVNC customers can be found in many industries and include leading companies such as IBM, NASA, Shell, DreamWorks, Philips, Volkswagen and Huawei.
The Product Support team provides outstanding technical support to customers who need help using our products and services. We are looking for a committed and passionate Product Support Engineer to join the team. This is a fantastic opportunity for a talented individual to take an active role in providing first class support to our global customer base. You will own the customer’s issue from beginning to end and, working with other Engineering teams as necessary, get them up and running as quickly as possible.
- work in a technical role supporting users of applications or software-as-a-service
- are comfortable supporting users via ticketing system, live chat and telephone
- are looking for the next step in your career with a fast-moving organisation
- have a good working knowledge of one or more major platforms (Windows, Mac OS X, Linux)
- relish the opportunity to learn new skills and technologies
- enjoy solving problems
- have excellent oral and written communication skills
- are a team-player but can work on your own initiative as necessary
This role offers a great opportunity to join our Product Support team, working for a successful, growing company with a recognised global brand and huge potential and vision. If you’re successful, you’ll be compensated with an attractive package. We also offer generous benefits, including contributory pension, childcare vouchers and private dental and medical care.
This is a full time post, but we believe in a healthy work/life balance, so it’s 35 hours per week (Monday – Friday) on a 9am-9pm shift rota, although flexibility may sometimes be required.
How to apply
If you’d like to apply for this vacancy, click on the ‘apply for this job’ button and fill in your details. Make sure you quote the reference PSE5 in your covering letter to help it get to the right people!
RealVNC has a responsibility to ensure that all staff are eligible to live and work in the UK and if you’re invited to interview you’ll be requested to provide proof of your eligibility to work.
RealVNC is an equal opportunities employer, committed to staff welfare and professional development.
We will not consider agency applications for this post.Apply for this job