Obtaining technical support for VNC® software
- Please take time to read the documentation and dip into the Knowledge Base
- VNC Personal and Enterprise Edition and Viewer Plus users with a fully paid-up license only - click here for dedicated help and support
- VNC Personal and Enterprise Edition and Viewer Plus users with a trial-license only - click here for help and feedback
- VNC Free Edition users only - click here for help and support
- VNC Viewer for iOS users only - click here for help and support
- VNC Viewer for Android users only - click here for help and support
Top Ten FAQs
Please take a moment to read the following questions. These are the most common questions we are asked and may provide an immediate solution to your problem.
- How do I use VNC to connect to another computer over the internet?
- Is Windows 7 supported by VNC Server?
- I'm receiving the error "Connection Timed Out" (10060).
- How do I allow VNC through my firewall?
- I'm receiving the error "Connection reset by peer (10054)".
- I'm receiving the error "Connection closed unexpectedly. Do you wish to reconnect?".
- I'm getting a black screen when I connect to my VNC Server computer
- I can connect over Wi-Fi, but I cannot connect over 3G or from another network
- I cannot send a Ctrl-Alt-Delete combination to my Windows 7 computer, through VNC
- How do I script an unattended/remote installation of VNC Enterprise Edition?