Read our product documentation
You can access this for all our products here.
Search our knowledge base
Please search using keywords rather than full questions, so for example "firewall".
Contact our support team
You may be entitled to support if you are using one of the following products:
Enterprise and Personal licenses only
- VNC Viewer Plus
- VNC Viewer for iOS
- VNC Viewer for Android
- VNC Viewer for Google Chrome
Top ten FAQs
Please take a moment to read the following questions. These are the most common questions we are asked and may provide an immediate solution to your problem.
- How do I connect to another computer over the internet?
- I'm receiving the error "Connection Timed Out" (10060)
- I'm receiving the error "Connection reset by peer (10054)"
- How do I allow connections through my firewall?
- Will VNC Server work on Windows 7?
- I'm getting a black screen when I connect to VNC Server
- I'm receiving the error "Failed To Connect: Connection Refused (10061)"
- I'm receiving the error "Connection closed unexpectedly. Do you wish to reconnect?".
- I can't send a Ctrl-Alt-Delete combination to my Windows 7 computer
- I can connect over Wi-Fi, but I cannot connect over 3G or from another network