Known issues

Date ID Description Workaround Status
11 Apr 2011 341 The process of establishing a connection cannot be stopped (for example, if the wrong network address or password has been entered). Wait for an error message or timeout and try again. Under consideration.
3 June 2010 266 Mounting an image and then rebooting to an operating system (rather than to the image) may cause the host computer to crash. Power the host computer off using its physical Power button, and then reconnect. Under consideration.
3 June 2010 264 May not be able to control the host computer during a reboot. None. Under consideration.
3 June 2010 243 VNC Viewer Plus cannot connect if the nodes in a Kerberos network environment are in different domains. Make sure the client computer, host computer and authentication server are in the same domain. Under consideration.
3 June 2010 158 The host computer may disconnect VNC Viewer Plus when a dialog box is shown or the window is minimized. Perform an operation. Causing a screen update to occur may prevent a timeout. Under consideration.
3 June 2010 149 VNC Viewer Plus may not be able to wake a host computer from hibernate or standby mode if the operating system has requested that the Intel AMT graphics driver power down. Disconnect and then reconnect. Under consideration.
3 June 2010 143 Keys on the computer keyboard's numeric keypad may appear to have no effect, or an unintended effect. The Num Lock key may be out of sync. Disconnect, press the client computer's Num Lock key once, and then reconnect. Under consideration.
3 June 2010 123 VNC Viewer Plus cannot connect if the host computer's screen resolution is greater than 1680 by 1050 pixels. None. Under consideration.
1 Mar 2010 206 VNC Viewer Plus displays error 12009 if you attempt to establish a connection under Windows XP SP2. SP2 is not supported. Please install SP3. Won't fix.
1 Mar 2010 197 Mounting an image while connected via Wi-Fi may cause the host computer's operating system to lose Wi-Fi connectivity entirely. (VNC Viewer Plus is disconnected, and cannot reconnect.) Turn the host computer off and repair Wi-Fi connectivity using operating system diagnostic tools. Under consideration.
1 Mar 2010 137 VNC Viewer Plus may not be able to connect if a host computer was shut down using its physical Power button. Shut the host computer down using its operating system. Under consideration.
1 Mar 2010 133 The line speed estimate may be incorrectly displayed as 0 kbps, preventing VNC Viewer Plus detecting a fast network and automatically enabling full-color mode. Use the compression/quality slider on the Display tab of the VNC Viewer Plus Options dialog. Under consideration.
1 Mar 2010 128 May not be able to Single Sign-On using an IP address in a Kerberos network environment. Configure VNC Viewer Plus to look up a FQDN for the host computer. Under consideration.
1 Mar 2010 64 Turning on the VNC Viewer Plus Relative Pointer Motion shortcut menu option may disable the mouse for connections to Intel AMT 6.0 and 6.1. Do not turn this option on. Won't fix.
1 Mar 2010 48 VNC Viewer Plus cannot wake a Windows 7 or Vista host computer from sleep mode. None. Under consideration.
1 Mar 2010 46 Cannot mount an image when connected using non-Kerberos authentication credentials in a Kerberos network environment. Connect to AMT Server using an IP address instead of a host name. Under consideration.