VNC^® Viewer Plus 1.1 User Guide

The VNC Viewer Plus user experience

When a connection is established, VNC Viewer Plus displays a new window on the client computer displaying video output from the host computer running AMT Server:

•  If the host computer is powered off, or in hibernate mode, or has no functioning operating system, the screen will likely be black. To power the computer on, click the Power VNC Viewer Plus toolbar button.

•  If the host computer is powered on and has more than one monitor, a connection screen will likely be displayed prompting you to choose which monitor to remote. Press the F1 key to toggle between monitors, and then the ENTER key to continue (your mouse is disabled on this screen).

•  If the host computer is powered on and an operating system is booted, the desktop of the host computer will likely be shown, or a login screen if no host computer user is currently logged on.

A.  Desktop of a client computer running Windows XP.   B.  VNC Viewer Plus displaying the desktop of a host computer.

Note: The graphic in the top right corner of the VNC Viewer Plus window flashes to indicate that a VNC Viewer Plus user is connected.

Controlling the host computer using your mouse

Your client computer’s mouse is now shared with the host computer. This means that:

•  Moving the mouse and clicking within the VNC Viewer Plus window affects the host computer and not the client.

•  Moving the mouse and clicking outside the VNC Viewer Plus window, or on the VNC Viewer Plus title bar or window buttons (Minimize, Maximize, and Close), affects the client computer and not the host.

Note: If your mouse has no effect on the host computer, it may have been disabled. For more information, see Restricting access to VNC Viewer Plus functionality. Alternatively, it may be that the host computer is not currently accepting mouse input.

If client and host computers have different numbers of mouse buttons, you can configure VNC Viewer Plus to emulate those you do not have. See Changing the appearance and behavior of VNC Viewer Plus for more information.

Controlling the host computer using your keyboard

Your client computer’s keyboard is now shared with the host computer, with the exception of:

•  The function key that opens the shortcut menu (F8 by default)

•  The CTRL-ALT-DELETE key combination.

These are interpreted by your client computer. Alternative ways of sending these commands to the host computer are available; see Using the VNC Viewer Plus shortcut menu for more information.

Note that you can choose for certain other keys or key combinations to be interpreted by your client computer rather than the host. See Changing the appearance and behavior of VNC Viewer Plus for more information.

Note: If your keyboard has no effect on the host computer, it may have been disabled. For more information, see Restricting access to VNC Viewer Plus functionality.

Keyboard behavior in Intel AMT 6.0

Note: The information in this section only applies to connections made to host computers running Intel AMT 6.0. The issues described have been fixed by Intel Corporation in Intel AMT 6.1 and later.

AMT Server interprets keyboard keys slightly differently to VNC Server. For a connection to VNC Server, VNC Viewer Plus reproduces what you type exactly. For a connection to AMT Server, however, it is first necessary to ensure that the keyboard language of the host computer is mapped to the type of keyboard attached to your client computer. For example, if your client computer has a UK keyboard, you should ensure that the host computer’s keyboard language is set to English (United Kingdom).

Note: You can change the keyboard language of a host computer running Windows 7 by navigating to Region and Language in Control Panel. For other operating systems, consult the manufacturer’s documentation.

Note also the following issues:

•  If your client computer has a 102 key European-style keyboard, you cannot press the key next to the left SHIFT key. Depending on your keyboard, this may be one of the following keys:

Instead, to enter the characters on these keys, you must first change the host computer’s keyboard language to English (United States), and then press the key on your keyboard corresponding to the key that you would press were your client computer to have a 101 key US-style keyboard. For example:

— If your client computer has a UK keyboard, press # and ~ (SHIFT-#) to enter the \ and | characters respectively.

— If your client computer has a French keyboard, press . (SHIFT-;) and / (SHIFT-:) to enter the < and > characters respectively.

•  If your client computer has a 106 key Japanese-style keyboard, you cannot press the following keys:

Note that the last three of these keys are located either side of the space bar.

Interacting with AMT Server

AMT Server is embedded in hardware so there is no Notification area icon or other facet in software to indicate status as there is with VNC Server. You cannot configure AMT Server over the network using VNC Viewer Plus.

If you have access to the host computer, or remote management or provisioning tools from Intel Corporation, you may be able to configure AMT Server. See Chapter 4, Configuring the host computer for more information.