Address book problems

James Weatherall jnw at realvnc.com
Tue Aug 4 11:45:20 BST 2009


Hi Sapient,

That's a new one on me, I'm afraid!  For VNC Enterprise & Personal Edition products, you can report issues via http://www.realvnc.com/support.html and our tech-support team will be happy to help.

Thanks,

--
Wez @ RealVNC Ltd


> -----Original Message-----
> From: vnc-list-bounces at realvnc.com [mailto:vnc-list-
> bounces at realvnc.com] On Behalf Of sapient
> Sent: 01 August 2009 11:43
> To: vnc-list at realvnc.com
> Subject: Address book problems
> 
> Hi... I am new to realvnc, although I have used other implementations
> for
> years. I am having problems with the vnc address book. If i store a
> password
> to an address book entry, when I try to connect to it I get the
> following
> error:
> "Unable to start VNC Viewer: CreateDirectory: Access is denied. (5)"
> However, if I do not store a password, or if I do not provide the
> address
> book master password and just click cancel, then vnc viewer starts up
> normally and asks for the connection password, after which it connects
> fine.
> I only have this problem on one pc, all other installations are working
> normally. I did not do anything differently and I don't know how to fix
> this. Please help.
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