Free VNC Problems

[Kim Whaley]

This worked.  Thanks. 


Kim Whaley
Database Analyst
Sutherland Asbill & Brennan LLP
kim.whaley "at" sablaw.com

-----Original Message-----
From: Ryo Koyama [mailto:rkoyama "at" gmail.com] 
Sent: Thursday, May 15, 2008 10:57 AM
To: 'Kim Whaley'
Cc: VNC-List "at" realvnc.com
Subject: RE: Free VNC Problems

Kim

Any chance that you're trying to connect to a Vista machine?  That would
exhibit the problem that you're having.

If not, my company make a remote tunneling software package (free download)
that works with VNC and eliminates the need for router config.  If you want
to give that a go, you can go to http://www.yoics.com to download and you
can find information on VNC configuration here:
http://help.yoics.com/xpvnc.php

Ryo

-----Original Message-----
From: vnc-list-admin "at" realvnc.com [mailto:vnc-list-admin "at" realvnc.com] On
Behalf Of Kim Whaley
Sent: Thursday, May 15, 2008 7:42 AM
To: vnc-list "at" realvnc.com
Cc: Kim Whaley Gmail
Subject: Free VNC Problems

I've been looking for a reason for my problem in the archives and joined the
list.  I have tried the connection refused/connection timed out solutions
but that doesn't seem to work.  The only way I can get it to work, briefly,
is to reboot my router and then it doesn't stay for me to try from work.  It
is an intermittent problem so I think I have a timeout somewhere in my
network.  I run Free VNC at home but connect via the Enterprise viewer
because that is what I have for 4 machines at work.  It worked until I had
to change routers.  The weird part is that it will work for a time, then
quit working until I reboot the router.

I got a new router (old one died a horrible death), a NETGEAR RangeMax
Wireless router model WPN824v2, and this problem has been happening ever
since.  It's connected to AT&T DSL (6.0 MB highest they have in my area) via
Westall 6600 Modem.  Internet works but VNC to my machine is sporatic at
best.  Before I call the manufacturer of the router, (I already verified
setup for the modem with AT&T), I wanted to make sure I have everything
setup correctly.  I have holes in the router for ports 5900 and 5800 to
point to my machine that is on an internal address that I assigned by the
router so that it is static.  Internal VNC works from another machine but
not external.  I have run the test to make sure VNC is working from the
server and it finds it.  I have unistalled and reinstalled VNC Free edition.
Turning on and off the Windows Firewall on my machine (Win XP SP2 Pro, the
ports are allowed when it is on) doesn't make a difference.  I've changed
the setting in the router for an "open" firewall and that doesn't make a
difference either.  It seems like there is a timeout somewhere and I can
find it in my router.  If you have any clue where I can go to, that would be
great.  Right now, the machine I'm trying to connect is saying connection
refused.

Kim Whaley
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