lost my connection

[Ryo Koyama]

Sigrid

Hi, it could be a number of factors, but I'm guessing if she's here in
California (as am i) that it's an issue with the IP address changing.

You could configure using a DDNS service, to try prevent this in the future.

Alternatively, the software from my company also keeps association -
regardless of IP address.  You can download the latest version here
http://alpha.yoics.com, the download is free.

If I can help more, feel free to email me directly.

Ryo

-----Original Message-----
From: vnc-list-admin "at" realvnc.com [mailto:vnc-list-admin "at" realvnc.com] On
Behalf Of Sigrid Macdonald
Sent: Sunday, September 23, 2007 11:31 AM
To: vnc-list "at" realvnc.com
Subject: lost my connection

Hi everyone,

I have remote access to my sister's computer.  She lives in California and
is
visually impaired.  She had a power blackout several weeks ago and her
computer went down.  Since then, I've lost my remote access.  I get an error
message that looks like this:

Unable to connect to remote host.  Connection timed out (error 10060).
Those
may not be the exact words but it's something like that.

How can I get it up and running?  Does it have to be done on her end?  If
so,
I need to explain it to her computer trainer.  Any advice?

Many thanks!  Sigrid

Sigrid Macdonald
Author and Editor
http://damourroad.blogspot.com
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