lost my connection

[Sigrid Macdonald]

Hi everyone,

I have remote access to my sister's computer.  She lives in California and is
visually impaired.  She had a power blackout several weeks ago and her
computer went down.  Since then, I've lost my remote access.  I get an error
message that looks like this:

Unable to connect to remote host.  Connection timed out (error 10060).  Those
may not be the exact words but it's something like that.

How can I get it up and running?  Does it have to be done on her end?  If so,
I need to explain it to her computer trainer.  Any advice?

Many thanks!  Sigrid

Sigrid Macdonald
Author and Editor
http://damourroad.blogspot.com