'Security Type' and 3.3 Viewer

[James Weatherall]

Hi Robert,

Please submit support requests via http://www.realvnc.com/support.html.

The problem you are having is that the "vine viewer" software is based on
our old VNC 3 system and doesn't support the advanced session security
provided by VNC Personal Edition.  We don't currently have a VNC Personal
Edition release for Mac OS X, but you can use the VNC Enterprise Edition
viewer for Mac OS X instead, to connect to the VNC Personal Edition server.

Regards,

Wez @ RealVNC Ltd

> -----Original Message-----
> From: vnc-list-admin "at" realvnc.com 
> [mailto:vnc-list-admin "at" realvnc.com] On Behalf Of Robert D.
> Sent: 02 March 2007 18:52
> To: VNC-List
> Subject: 'Security Type' and 3.3 Viewer
> 
> I just had my mom install the personal edition and add the 
> license key.
> She ran the realvnc server after adding the login password.
> 
> Now, from my end, when I use a purchased version of Vine-Viewer to try
> and access hers, I get error message that says
> Connection Failed: Authentication Failure - No configured 
> security type
> is supported by 3.3 viewer.
> 
> since I can no longer access her computer, I can not fix this 
> problem. I
> was on it earlier with the free version ...
> 
> please explain exactly the process I tell her to correct the 
> situation.
> 
> 
> thanks
> _______________________________________________
> VNC-List mailing list
> VNC-List "at" realvnc.com
> To remove yourself from the list visit:
> http://www.realvnc.com/mailman/listinfo/vnc-list