Unknown server (:Welcome!ps)

[Kevin E Stevens]

Hi,

I set up one of our clients with VNC Server and Client about a year and a half
ago. No problems until recently. She cannot get into her server any longer. I
attempted and got an error. I connected her laptop within the LAN and changed
the IP to connect to, to the local IP of the VNC Server and got same error. I
went to your website on the server and ran the VNC Server test page and got:

"Connecting to port 5900... succeeded.
Waiting for server to send version string...
Unknown server: (:Welcome!ps)"

I installed the latest version of the server and ran the test page again and
got the same thing.

I was going to contact support as she paid for the Personal version product,
but I do not know her Customer ID, nor does she have a record of it from 1 1/2
years ago.

Next?...

Kevin