Black Screen when logging in

[B. Scott Smith]

Joel (CPB) wrote:
> Hello Everyone,
>  
> This is a fairly recent, out of nowhere issue for us.  We have a few workers
> whom VPN into the office network and they all have no problems viewing the
> Windows 2000 Professional Server at the office once VPN has been
> established.  A few months ago, one user started getting the black screen
> and error 10054 when he attempts to logon.  The settings on the VNC are the
> same as the other users.  It is a Windows XP Professional SP2 machine, ...  Any help would be appreciated.
>   
The difference is that they are using RDP or Fast User Switching on the 
XP box. Unfortunately, VNC will not work for these platforms. If you 
must use VNC, you will need to disable both Remote Desktop and FUS. 
Otherwise, you should stick to using RDP to access these boxes remotely.