Can't Connect to VNC Server Personal Edition

[James Weatherall]

Stephen,

FYI, you can submit a support request for VNC Personal Edition via
http://www.realvnc.com/support.html.

Since you can connect to the server and receive the protocol response, the
problem is not one of port forwarding or routing through firewalls.

What is the error message you receive when trying to connect to the server?

Regards,

Wez @ RealVNC Ltd.


> -----Original Message-----
> From: vnc-list-admin "at" realvnc.com 
> [mailto:vnc-list-admin "at" realvnc.com] On Behalf Of Stephen Watkins
> Sent: 25 September 2005 22:39
> To: vnc-list "at" realvnc.com
> Subject: Can't Connect to VNC Server Personal Edition
> 
> I am struggling to get VNC Server working I've tried 
> everything I can think
> of.
> 
>  
> 
> I am using the current versions of Personal Edition 4.1.2 VNC 
> viewer and
> server.  I purchased one license for the server.  Server is 
> installed on a
> WinXP SP2 box with Norton Internet Security and an Actiontec 
> DSL router.  I
> configured the Server to run in User Mode and I can telnet 
> into 5900 and get
> the RFB message back.  I setup the router to allow port 
> forwarding on the
> local IP number port 5900.  I cannot connect to the WAN IP 
> number of the
> Server machine using VNC Viewer.  I can't even ping that 
> address at all from
> my viewer machine.  My viewer machine is also WinXP with SP2 
> and a Linksys
> router.
> 
>  
> 
> I've tried a number of things to get it to work and nothing 
> helps.  I turned
> off the WinXP firewall.  I set the router firewall to basic 
> which is just
> NAT only.  I turned off all the various features of Norton Internet
> Security.  I switched from service mode to user mode for the 
> VNC server.  I
> tried configuring the router in DMZ mode.  I've read through 
> this list for
> September.
> 
>  
> 
> Any other ideas?  Thank you very much.
> 
>  
> 
> Stephen Watkins
> 
> The Walt Disney Studios
> 
> Burbank, California
> 
> swatkins02 "at" earthlink.net
> _______________________________________________
> VNC-List mailing list
> VNC-List "at" realvnc.com
> To remove yourself from the list visit:
> http://www.realvnc.com/mailman/listinfo/vnc-list