Cable modem connection

[Doyal McVicker]

Dear Mr. Smith,
I would like to relate my experience with high speed cable service.  I 
support a friend 3000 miles away in AZ,  They moved from DSL to Cable and I 
encountered a problem.  What I found was that the cable company did not have 
a routable IP address assigned.  IE: the dynamic address would not allow 
incoming addressing.  We changed the address to a routable address and I 
have not had any problems connecting to the server since.  You might want to 
check and make sure the address is a routable address.  There was a $10.00 
additional fee per month.

Please note I do not claim that you will have this problem. It is something 
I ran into by accident.   I have found VNC to be stable and reliable. I 
check on my friend each day.  I wish you all the success.  If you feel that 
I can help drop me a line.

Sincerely,
Doyal McVicker.
----- Original Message ----- 
From: "B. Scott Smith" <scott "at" smithdomain.com>
To: "Dermie" <dermie24 "at" yahoo.com>
Cc: <vnc-list "at" realvnc.com>
Sent: Saturday, November 26, 2005 7:58 PM
Subject: Re: Cable modem connection


> Yes, opening up ports 5800 & 5900 will do the trick.
> They can go to http://myipaddress.com to get their "real" IP address.
>
> Dermie wrote:
>
>>I am the unofficial IT person for my parent's
>>computer.  We live a half hour apart, so I use VNC to
>>do minor work to their computer from my house. Currently they have dialup 
>>and connection is fairly
>>easy since I have taught them to provide me with their
>>current IP address using ipconfig.
>>They are preparing to upgrade to a cable connection
>>and have a Linksys router for their firewall.  I've
>>been reading here that I can open ports 5800 & 5900
>>and I will still be able to connect to their computer
>>from here.  Is that all I need to do to the router or
>>is there more?
>>
>>What is an easy way to get them to provide me with
>>their IP address and not their LAN address?  I tried
>>ipconfig on mine and it doesn't tell me my true
>>internet ip.  If they run their VNC server (I have it
>>run on startup) ... can they hold their mouse over the
>>logo to get it, or will it show LAN?
>>
>>Any other suggestions would be appreciated!!
>>
>>Dermie
>>
>>
>>
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