Can't connect thru a router

[B. Scott Smith]

It's very possible that the "doorway" to your office PC is programmed to 
only allow access from a particular MAC address. The MAC address of the 
router is different, so it will be rejected.
If this is the case, you need to get the new address to your office IT 
dude, or in many cases, the router will have a "Clone MAC Address" 
feature, so you can set it to broadcast the same MAC as your home PC.

Anita Mahoney wrote:

>  Thanks for the response!
>
>  I am connected to the internet through a cable modem. I accessed my office
>pc by using the VNC Viewer (I kept the VNC server active on my office pc)
>
>  My office pc (VNC server) is programmed to accept the password I enter from
>home on the viewer. The office pc is on a network and I have a doorway in to
>my pc thru a firewall. The ISP at the office uses NetScreen Remote (installed
>on my home pc) to allow me thru the firewall.
>
>  I just type in my office IP address then the password. That is the only
>programming I've ever done for the VNC on either end.
>
>  The progression is cable into modem, out to router, out to pc.
>
>  The change was adding the router. prior to that it was cable to modem to pc.
>
>  I see references to adding ports in other posts on the mailing list. How do
>I even check what ports I have open? I don't see that setting option in my
>preferences or options.
>
>  Thanks again!
>  Anita
>
>  ----- Original Message -----
>
>  From: "Steven Clark" <sdclark "at" cnrgroup.com>
>  To: <vnc-list "at" realvnc.com>
>  Subject: Re: Can't connect thru a router
>  Date: Mon, 9 May 2005 09:45:01 -0600
>
>  Sounds like a firewall issue, but we could use more information to compare
>  your previous (working) configuration to your present configuration.
>  How did you access your office before you installed the wireless network
>  (DSL, Cable, Modem, VPN)?
>  How does the router connect to the internet (DSL, Cable, Modem)?
>  What equipment changed?
>
>  Steven
>
>
>  ----- Original Message -----
>  From: "Anita Mahoney" <a.mahoney "at" mquigleyco.com>
>  To: <vnc-list "at" realvnc.com>
>  Sent: Monday, May 09, 2005 8:07 AM
>  Subject: Can't connect thru a router
>
>
>  > I have been using Real VNC for a few years, with no problems, to connect
>  from
>  > my home computer to my office computer.
>  >
>  > I just installed a wireless network at my home (Linksys Wireless
>broadband
>  > router) and now I cannot make a connection to my office. I get the error
>  > message after attempting "the connection timed out".
>  >
>  > I have seen references to this problem in the mailing list (that's how I
>  > figured out the problem was the router) however the solutions make no
>  sense to
>  > me. I'm hoping someone can help me in simple step by step instructions as
>  to
>  > what settings I need to change. Consider me totally ignorant in
>  programming
>  > language!
>  >
>  > I'm desperate for help! If I can't connect I need to go into my office an
>  > additional 3 days a week instead of working from home!
>  >
>  > Thanks so much!!!!!
>  > Anita
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