Ping / tracert

[Ward, Stuart]

FWIW

The fact that you cannot get to your internal company machine from the
internet is a good thing.

What IP addresses are involved? - if your company operates on one of the
private schemes then you cannot address your PC directly anyhow.

In order to make this work you will have to have the assistance (if you get
past the approval part :o)) of your corporate IT folks.  It involves them
opening up a 'hole' in the firewalls, port and/or ip address forwarding.

Stu

-----Original Message-----
From: Ian Hulland [mailto:hulland "at" onvol.net]
Sent: Monday, February 14, 2005 2:07 PM
To: vnc-list "at" realvnc.com
Subject: Ping / tracert


   Hi,
   I  finally  signed  up  and  contacted you after nearly three weeks of
   total  frustration  and anxiety after reading how "Easy"and "simple"it
   is to use VNC.
   I  scanned  the  FAQs  and  the  various help files, many, many times,
   before putting fingers to keys!
   I  regard  myself  as  an  "advanced"pc  user,  but  quite ignorant of
   networking techniques,
   MY PROBLEM;-
   I have insalled VNC at the office ( Win 2000 Pro, Pentium 2.8GHz, on a
   40  pc  network)  ADSL  connection.  Apparently we have two firewalls,
   Norton 2005 and something else, but I cannot detect either of them!
   Home  pc;-  Windows  2000Pro +AMD 500Mhz, cable internet connection at
   1.2 Mbps Running Norton AV 2005.
   I  want,  initially  to connect FROM home to the office, but later, if
   possible  I would also like to connect the opposite way, to access the
   home pc from the office too.
   I  have  tried  pinging  from  home, and running "tracert"but the only
   answer I get is "connection timed out".
   On  the  tracert  screen  I  get  to a "gateway"type address, and then
   "timed out". I do not recognise this address.
   I am in possession of the IP of my office pc, the DNS and the Gateway,
   but for the life of me I cannot see any instructions in the help files
   as  to  which,  where and how to use these addresses, or how to set up
   VNC through such an every day network.
   Exactly which of these adresses do I need? and to put where?
   (Constructive suggestion;-Would it not be relatively easy to create an
   interactive  wizard  of sorts, that guides mentally retarded folk like
   myself,  perhaps  starting  with  basic "pinging"etc  right through to
   actually  connecting  the  pc's?  After  reading  your faq's and other
   requests,  this  seems to be the area where most people have problems,
   and  most of us ( excluding Network specialists) don't deal with these
   parameters  often  enough  to  get  familiar with them, if at all.This
   would cut down on the requests sent  to you, and make your life easier
   surely?  I  really  feel defeated that I had to resort to mailing you,
   and I do apologise.)
   Hoping you can help with the above, thanks in advance,
   Ian. ( Island of Malta)
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