vnc good, but usability problems hampering adoption
mike "at" pathwaylearning.com
Mon Aug 22 19:41:02 2005
I've been trying for four weeks to get it to work with NO success.
From: vnc-list-admin "at" realvnc.com [mailto:vnc-list-admin "at" realvnc.com] On Behalf
Of Kelly F. Hickel
Sent: Sunday, August 21, 2005 5:23 AM
To: Dan Kegel; vnc-list "at" realvnc.com
Subject: RE: vnc good, but usability problems hampering adoption
> -----Original Message-----
> From: vnc-list-admin "at" realvnc.com [mailto:vnc-list-admin "at" realvnc.com]
> Behalf Of Dan Kegel
> Sent: Saturday, August 20, 2005 11:36 PM
> To: vnc-list "at" realvnc.com
> Subject: vnc good, but usability problems hampering adoption
> I love VNC. I recommend it to all my friends and
> relatives. I use it to remotely administer their
> machines. But... I'm a network hacker, and I
> find it easy to do things like figure out peoples'
> IP addresses by looking at their email headers.
> It turns out that's important when using VNC widely,
> and this is a problem.
> People somewhat less technical than me have lots
> of trouble using VNC, and I am forever having
> to help them get it up and running again.
> These same people have no problems using GotoMyPC,
> and they tend to give up on VNC and use GotoMyPC,
> paying the $5/month, just because it lets them
> get work done with less hassle than VNC.
> I'm not alone in thinking VNC is hard to use; see e.g.
> So... what can be done about this?
> A usability study would be a good first step.
> Informally, I suspect the main problems are
> 1) Confusing setup. Too many options.
> 2) Having to know the IP address of the machine you want to connect
> 3) Firewall problems are hard to diagnose.
> I suspect that a rendezvous server that runs
> on a public web site would help with some of these
> issues. For example, an easy-to-install PHP-based
> rendezvous server could let webmasters add a way
> to start or join VNC sessions by going to their
> web site, and diagnose common firewall problems.
> This might be quite easy to write. Perhaps it
> could even launch the VNC viewer and server modules
> by using the web browser's helper app feature.
> I'd love to code this myself, but my time's pretty limited.
> Is anyone else thinking along these lines already?
> Trying to get a job as a c++ developer? See
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