FW: V 3.3.7 on Windows (2k/xp pro) crashes and won't restart

[James Weatherall]

Brian,

I would recommend an upgrade to VNC 4b4, which won't display a dialog
requiring user interaction if it crashes and, more importantly, will
probably not crash in the first place...

Cheers,

-- 
James Weatherall <jnw "at" www.realvnc.com>
RealVNC Ltd.

On Sat, 2004-01-03 at 18:34, brian "at" txshirts.com wrote:
> Brian Greul
> Texas Shirt Company
> www.txshirts.com
> 713-802-0369 / 713-861-6261 (fax)
> 
> >  -----Original Message-----
> > From: 	Brian Greul
> > Sent:	Saturday, January 03, 2004 12:34 PM
> > To:	'vnc-ilst "at" realvnc.com'
> > Subject:	V 3.3.7 on Windows (2k/xp pro) crashes and won't restart
> >
> > Hi,
> >   I'm wondering if anyone else has seen this happen?
> >
> > Problem: VNC crash and does not close preventing a restart.
> >
> > Symptom:
> >
> > 1. VNC runs
> > 2. Clients can connect/disconnect
> > 3. At some point a problem occurs.  The message text is always the
> > same.  VNC crashes, a dialog box (stop) is displayed with a message
> > about a c++ library.
> > - At this point the dialog box will not close until local activity
> > occurs.
> > - You cannot remotely stop/start the VNC service because of this.
> >
> > I'm not so concerned about VNC crashing.  Everything in Windows
> > eventually crashes.  However, it is frustrating that when installed in
> > "server" mode and running as a "service" it continues to require
> > desktop interaction.  Most likely it is posting into a fatal error
> > message and code is missing that would skip over this if either a) not
> > in debug, or b) installed as a service, or C) option to display fatal
> > error message is turned off (currently option is not available).
> >
> > This behavior is pervasive across Window 2000 pro, Server, Advanced
> > Server, and Windows XP Pro.    Some events that seem to lead up to
> > this are:
> > - Loss of connection (i.e. network connection issue) causing session
> > to be closed
> > - Copy of large amount of data to/from clipboard.
> > - Large quantity of successive screen updates.
> >
> >
> > My ideal solution is to surpess the dialog box when VNC crashes.
> >
> > Any ideas?
> > Thanks,
> >
> > Brian Greul
> > Texas Shirt Company
> > www.txshirts.com
> > 713-802-0369 / 713-861-6261 (fax)
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