FW: V 3.3.7 on Windows (2k/xp pro) crashes and won't restart

brian@txshirts.com brian "at" txshirts.com
Sat Jan 3 18:42:00 2004


Brian Greul
Texas Shirt Company
www.txshirts.com
713-802-0369 / 713-861-6261 (fax)

>  -----Original Message-----
> From: 	Brian Greul
> Sent:	Saturday, January 03, 2004 12:34 PM
> To:	'vnc-ilst "at" realvnc.com'
> Subject:	V 3.3.7 on Windows (2k/xp pro) crashes and won't restart
>
> Hi,
>   I'm wondering if anyone else has seen this happen?
>
> Problem: VNC crash and does not close preventing a restart.
>
> Symptom:
>
> 1. VNC runs
> 2. Clients can connect/disconnect
> 3. At some point a problem occurs.  The message text is always the
> same.  VNC crashes, a dialog box (stop) is displayed with a message
> about a c++ library.
> - At this point the dialog box will not close until local activity
> occurs.
> - You cannot remotely stop/start the VNC service because of this.
>
> I'm not so concerned about VNC crashing.  Everything in Windows
> eventually crashes.  However, it is frustrating that when installed in
> "server" mode and running as a "service" it continues to require
> desktop interaction.  Most likely it is posting into a fatal error
> message and code is missing that would skip over this if either a) not
> in debug, or b) installed as a service, or C) option to display fatal
> error message is turned off (currently option is not available).
>
> This behavior is pervasive across Window 2000 pro, Server, Advanced
> Server, and Windows XP Pro.    Some events that seem to lead up to
> this are:
> - Loss of connection (i.e. network connection issue) causing session
> to be closed
> - Copy of large amount of data to/from clipboard.
> - Large quantity of successive screen updates.
>
>
> My ideal solution is to surpess the dialog box when VNC crashes.
>
> Any ideas?
> Thanks,
>
> Brian Greul
> Texas Shirt Company
> www.txshirts.com
> 713-802-0369 / 713-861-6261 (fax)