4.0 Client Crashes every few hours

[Nepple, Bruce]

I wish I could find it in the documentation.  Certainly can't find it on the
vncserver man page, or in any windows vnc viewer documentation, or a entry anywhere
in the vnc viewer options for a value or some checkbox to disable it.  Not in the FAQ
either.

Be nice if you gave us a hint as to WHAT documentation might contain this tasty tidbit.

Bruce



> -----Original Message-----
> From: James Weatherall [mailto:jnw "at" realvnc.com]
> Sent: Tuesday, August 10, 2004 8:23 AM
> To: 'Joe Perrone'
> Cc: vnc-list "at" realvnc.com
> Subject: RE: 4.0 Client Crashes every few hours
> 
> 
> Joe,
> 
> "The client dissappears after about 2 or 3 hours" suggests 
> that it's simply
> the idle timeout on the connections, causing them to be 
> dropped.  Please
> read the documentation for details on select a longer timeout 
> if required.
> 
> Wez @ RealVNC Ltd.
>  
> 
> > -----Original Message-----
> > From: Joe Perrone [mailto:joe "at" withit.com] 
> > Sent: 10 August 2004 16:21
> > To: James Weatherall
> > Subject: RE: 4.0 Client Crashes every few hours
> > 
> > No, what I meant by checking the Catalyst I mean that I 
> > checked the exact ports on the Cisco Catalyst switch that all 
> > 3 pc's are connected to and none of them have any reset 
> > sockets or bad packets.  The client dissapears after about 2 
> > or 3 hours regularly.  The Host is running Win XP and the 
> > clients are W2k professional.
> > 
> > -Joe
> > 
> > -----Original Message-----
> > From: James Weatherall [mailto:jnw "at" realvnc.com]
> > Sent: Tuesday, August 10, 2004 11:17 AM
> > To: Joe Perrone
> > Cc: vnc-list "at" realvnc.com
> > Subject: RE: 4.0 Client Crashes every few hours
> > 
> > 
> > Joe,
> > 
> > Please provide more detail regarding VNC Viewer 
> > "dissappearing", such as
> > how long the viewer had been connected, etc.  Information on the
> > platforms in use may also be useful.
> > 
> > What do you mean by "the Catalyst ports"?
> > 
> > Please read the documentation regarding shared connections.
> > 
> > There doesn't appear to be anything crashing, from what you've
> > described, just a connection getting closed.
> > 
> > Wez @ RealVNC Ltd.
> > 
> > 
> > > -----Original Message-----
> > > From: Joe Perrone [mailto:joe "at" withit.com]
> > > Sent: 10 August 2004 16:06
> > > To: James Weatherall
> > > Subject: RE: 4.0 Client Crashes every few hours
> > > 
> > > James,
> > > 
> > > I just confirmed again that the Viewer just disspeared and
> > > both users had "Shared" selected.  No network issues I 
> > > checked the Catalyst ports.
> > > Is there a way to make all new connections "Shared" and what 
> > > do you think about the crashing?
> > > -Joe
> > > 
> > > -----Original Message-----
> > > From: James Weatherall [mailto:jnw "at" realvnc.com]
> > > Sent: Tuesday, August 10, 2004 9:45 AM
> > > To: Joe Perrone; vnc-list "at" realvnc.com
> > > Subject: RE: 4.0 Client Crashes every few hours
> > > 
> > > 
> > > Joe,
> > > 
> > > Please provide more detail regarding VNC Viewer "crashing".
> > > Many users
> > > use the term "crash" when they simply mean that the viewer 
> > has closed,
> > > which is most often caused by network issues.
> > > 
> > > Wez @ RealVNC Ltd.
> > > 
> > > 
> > > > -----Original Message-----
> > > > From: vnc-list-admin "at" realvnc.com 
> > [mailto:vnc-list-admin "at" realvnc.com]
> > 
> > > > On Behalf Of Joe Perrone
> > > > Sent: 10 August 2004 13:18
> > > > To: vnc-list "at" realvnc.com
> > > > Subject: 4.0 Client Crashes every few hours
> > > > 
> > > > Hello,
> > > > 
> > > > I have a client (w2k) that controls a server (running XP) 
> > They both 
> > > > have the latest service packs on them.  The VNC Viewer 
> > app crashes 
> > > > regularly every 3-4 hours.  I tried it on another 
> client with the 
> > > > same results.  Is their a bug in the VNC server or a 
> service pack 
> > > > for the VNC server for XP?
> > > > Otherwise, perhaps the connection settings we are using are 
> > > > the problem.  BTW, the old version 3.x version of VNC used in 
> > > > this exact situation never crashed in this exact environment. 
> > > > Any suggestions?
> > > > 
> > > > Any help would be greatly appreciated as we use VNC clients
> > > every day.
> > > > 
> > > > [Using VNC Viewer Version 4.0 6/15/04 build. With 
> associated 4.0 
> > > > server. Color level = Low, ]
> > > > 
> > > > 
> > > > 
> > > > -Joe
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