Fri Jun 20 14:54:01 2003
I know exactly what you mean.
On your side, (assuming you're using Windows) run
You'll have a red vnc icon in the system tray, you probably want to go ahead and right-click this, choose properties, set it to 8-bit. (I can't seem to get it to do it from command line, vncviewer -listen -8bit doesn't work for me, oh well.)
Then have the customer get online somehow (dial-up or whatever), then have customer right-click on winvnc icon, choose "Add new client", and type in your IP address. Sometimes it's frustrating to describe what the winvnc icon looks like, but that's much better than having to get them to determine their IP address.
Also another gotcha -- if WinVNC isn't displaying an icon in their system tray, you can have them do this in a dos window:
That seems to -always- restore the icon, at least in my experience. (Of course, now you have to walk them through getting a dos window. Hehe.... start->run->cmd or command, click OK.
----- Original Message -----
From: "Lucien Wells" <email@example.com>
Sent: Friday, June 20, 2003 3:02 AM
Subject: "Call-back" feature
> Hi All,
> I was wondering if anyone knew if the following is currently possible either with VNC as is, or via a seperate addon/program:
> What I am after is a "call back" feature of sorts. My company does software support and we have quite a number of small clients. Often these clients ring us for support and we have to guide them over the phone -- obviously not an ideal solution, particularly as very few have dedicated IT staff. So a VNC type solution where we can log in and directly fix the problem is perfect.
> However -- and here comes the problem -- most of these small clients have a variety of different internet connections, and almost none of them have a static IP address. So to help, we have to work out what the IP address of client's machine on which VNC server resides, which considering the lack of technical knowledge in most of these places can be just as frustrating as guiding someone over the phone. So my ideal solution would be a situation where our client simply double clicks a simple executable which connects to our VNC box (which has a static IP), which in turn reads the connection source IP and "calls back" to connect to the client's server thus eliminating any problems with determining IPs/etc.
> Is this possible, or a possible addition? I hope my question is clear :)
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