Using VNC to connect to various desktops

Anderson, Brett P. bpa "at" rti.org
Sat, 02 Mar 2002 22:00:51 +0000


Just wanted to clarify...my attempts are not to spy on staff...but rather to
perform quality control measures which is very common for any kind of
telephone support or customer service business.  As far as I know, VNC was
installed as a service (not sure cause someone else installed it), but will
check to see if that is what my problem might be.  As for taking over the
desktop, this is not what I am trying to do.  I am only trying to see the
screen which is possible by setting the disable feature.

-----Original Message-----
From: barnowl "at" uronramp.net [mailto:barnowl "at" uronramp.net]
Sent: Friday, March 01, 2002 8:00 PM
To: vnc-list "at" uk.research.att.com
Subject: Re: Using VNC to connect to various desktops


Vnc is user specfic, which is the secure way tot do things. Sound like you
have just been running VNC as a program and have not installit as a service.
When VNC is runn as a service you should always be able to login. At least
that was the case when i used it on NT servers. <rant> VNC is not spyware,
This sounds like what you are looking for of hand. After all when you login
in to it you take over the desktop (on Win boxes). It is an Admin tool, not
to be confused with things like Back Orffice.(I know BO can be used to admin
also).</rant>. 

Evan

On Fri, 1 Mar 2002 11:56:53 -0500 
"Anderson, Brett P." <bpa "at" rti.org> wrote:

> I am fairly new to VNC and am trying to set it up so that I can monitor
> multiple desktops of help desk staff.  I have tried to search the archives
> and have not found the answer I am looking for (just may not be searching
on
> the right terms) and so have decided to seek the help of some of you.  The
> problem I am having is that if I log onto the network via any of these
> desktops and set them up with passwords, when held desk staff come to work
> and log onto a desktop with their own network accounts the VNC information
> is not what I set it to (I get an authentication failure when I try to log
> onto the machine).  It appears that the setup information is user specific
> and not desktop specific which is how I would have thought it to be.  Each
> of the desktops involved are running on Win2000.  Can anyone tell me if
this
> is just how VNC is or is there a way for me to set the passwords on the
> desktop and have them remain no matter who logs onto the machine?
> 
> Brett P. Anderson
> RTI International
> 1000 Parliament Ct, Ste 100
> Durham, NC  27703
> Office - 919.541.8912  Fax - 919.541.8966
> http://www.rti.org
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