trouble connecting

[Glenn Mabbutt]

On your WAN, what devices are between where you want to connect FROM and
where you want to connect TO (routers/firewalls specifically)??  Are both
the viewer and the server on Win32 platforms??

A preliminary suggestion:  without more info, it sounds like the server you
want to connect to isn't allowing inbound traffic on port 5900 from the WAN
(the default VNC port, unless you've changed it), which is usually a
firewall/packet filtering issue.  If you can successfully do the "listen
mode" thing (Add New Clients), it appears it CAN do outbound connections on
port 5500.

-----Original Message-----
From: Ryan Tilley [mailto:rtilley "at" pacificoffice.com]
Sent: Wednesday, November 28, 2001 7:13 PM
To: vnc-list "at" uk.research.att.com
Subject: trouble connecting


Hello all,
I am having trouble connecting to servers at our branch offices that have
VNC installed on them.  I can go to that office and VNC to the server just
fine but when I try to do it over the WAN I get the message "Failed to
connect to server."  What is strange to me is that if I turn on the viewer
to listening mode on both systems and then initiate outgoing connections by
clicking on Add New Client I am able to talk to them just fine over the WAN.
I am running VNC version 3.3.3 R9 on NT Server 4.0.  Any help would be
appreciated.

Ryan Tilley
IS Department
Pacific Office Automation

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