? Hide VNC on Taskbar

[Brandon Ibach]

Quoting Sherri Reid <sherri.reid "at" eastsidejournal.com>:
> While the proxy server and logs may be a better way to deal with
> e-mail and web browsing, you both forgot one of the primary reasons
> we use VNC -- as stated in my previous e-mail, "To ensure quality
> Customer Service, she [the Classified Supervisor] monitors their
> phone conversations with customers.  Depending on the conversation,
> it may prove useful to monitor how they are taking the ad as well."
> 
> This is a training and Customer Service issue -- the side benefit is
> that she sees what they are doing in e-mail and on the internet when
> we think they may be abusing access privileges.  (-:
> 
   I can see how VNC could be useful as an addition to monitoring the
phone call, but in that case, I can't see any reason why the person
being monitored should *not* know that they are.
   I'd say, use VNC for the purpose of ensuring quality Customer
Service, and rely on logging for monitoring web and email usage.
Given this approach, the taskbar icon issue shouldn't be an issue at
all.

> The internet boys are in the 'New Media' department here -- and not
> in the IS department -- we tend to not do a lot of talking because
> they are in a different department and responsible to someone else....
> 
   Well, this is a totally unrelated thing, and not even a technical
issue, but if I were in your IS department, I'd want to be doing a lot
of talking to the "boys" in charge of the Internet connection. :)

-Brandon :)

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