? Hide VNC on Taskbar
Sherri Reid
sherri.reid "at" eastsidejournal.com
Tue, 07 Mar 2000 19:57:30 +0000
In regards to your comments and Brandon's:
While the proxy server and logs may be a better way to deal with e-mail and web
browsing, you both forgot one of the primary reasons we use VNC -- as stated in
my previous e-mail, "To ensure quality Customer Service, she [the Classified
Supervisor] monitors their phone conversations with customers. Depending on the
conversation, it may prove useful to monitor how they are taking the ad as
well."
This is a training and Customer Service issue -- the side benefit is that she
sees what they are doing in e-mail and on the internet when we think they may be
abusing access privileges. (-:
I will ask our internet boys about logging and how they handle things though --
because I agree with your comments, Brandon that log files show a truer picture
of what is going on all the time rather than the snapshot approach with VNC.
I never even thought about this approach! Thanks for your comments and ideas.
The internet boys are in the 'New Media' department here -- and not in the IS
department -- we tend to not do a lot of talking because they are in a different
department and responsible to someone else....
Sherri
"Scala, Lino" wrote:
> I apologize for my sarcastic comment but in my opinion VNC is tab too much
> for the problem, at one point we faced a similar situation and decided to go
> with a Proxy server and it has worked for us very well
>
> I assume you meant that as a sarcastic remark.
>
> While I agree that what we use VNC for is a bit 'Big Brotherish', it does
> suit its purposes. You have to remember that many of the people being
> monitored are 8 dollar an hour clerks that are in a union and don't want to
> do anything beyond the bare minimum. We only use VNC when it becomes
> apparent that we have someone abusing their access to the internet or
> e-mail. These people's jobs are to be on the phone NOT playing on the
> internet.
>
> If you don't like it, don't apply for a job here! (-:
>
> Sherri Reid
>
> "Scala, Lino" wrote:
>
> > wow what a nice place to work !!!!!!!!!!!!!!
> >
> > I work in the IS Department at a newspaper. I have set up VNC on the PCs
> > in the Classified Department so that the Classified Supervisor can
> > monitor her employees. She monitors them for several different reasons:
> >
> > 1) They have to have access to a web browser because we put our ads on
> > the internet and sometimes customers call for help in trying to find
> > exactly where their ad shows up on the internet. Because they have
> > access to the internet -- sometimes they play, but they are less likely
> > to do so as much if they know their boss is looking over their shoulder.
> >
> > 2) To ensure quality Customer Service, she monitors their phone
> > conversations with customers. Depending on the conversation, it may
> > prove useful to monitor how they are taking the ad as well.
> >
> > 3) E-mail is provided to these folks as another way for their customer's
> > to get a hold of them. Just like access to the internet, there is a
> > potential for abuse. Our company policy states that the supervisor is
> > allowed to read e-mail and we do when we use VNC to look at their
> > sessions -- and all they do for 45 minutes is e-mail to each other and
> > to friends outside of work.
> >
> > When necessary, she can take a screen shot of the employees screen so
> > that there is evidence when confronting the employee about the fact that
> > they are spending too much time playing on the internet or with e-mail
> > rather than doing the job WE pay them to do!
> >
> > If we have the VNC icon disabled, the employees don't know when she is on
> > their computer.
> >
> > Sherri Reid
> > --
> > Sherri Reid
> > Assistant Director, Information Systems
> > Eastside Journal Newspaper
> > 1705 132nd Ave NE
> > Bellevue WA 98005
> > W 425-453-4297
> > B 206-969-8186
> > C 206-713-4217
> > F 425-452-3044
> >
> > http://www.eastsidejournal.com
> >
> > ... "She listened to their talk about newspapers, the 'Gazette' and
> > the 'Journal', and about the presses and typeface, and ads per inch
> > and columns per page, and politics and gossip ... [and] thought the
> > best job in the world must be with newspapers."
> >
> > - Anna Murdoch
> > "Family Business"
> >
> > ---------------------------------------------------------------------
> > To unsubscribe, send a message with the line: unsubscribe vnc-list
> > to majordomo "at" uk.research.att.com
> > See also: http://www.uk.research.att.com/vnc/intouch.html
> > ---------------------------------------------------------------------
> >
> > ---------------------------------------------------------------------
> > To unsubscribe, send a message with the line: unsubscribe vnc-list
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> > ---------------------------------------------------------------------
>
> --
> Sherri Reid
> Assistant Director, Information Systems
> Eastside Journal Newspaper
> 1705 132nd Ave NE
> Bellevue WA 98005
> W 425-453-4297
> B 206-969-8186
> C 206-713-4217
> F 425-452-3044
>
> http://www.eastsidejournal.com
>
> ... "She listened to their talk about newspapers, the 'Gazette' and
> the 'Journal', and about the presses and typeface, and ads per inch
> and columns per page, and politics and gossip ... [and] thought the
> best job in the world must be with newspapers."
>
> - Anna Murdoch
> "Family Business"
>
> ---------------------------------------------------------------------
> To unsubscribe, send a message with the line: unsubscribe vnc-list
> to majordomo "at" uk.research.att.com
> See also: http://www.uk.research.att.com/vnc/intouch.html
> ---------------------------------------------------------------------
>
> ---------------------------------------------------------------------
> To unsubscribe, send a message with the line: unsubscribe vnc-list
> to majordomo "at" uk.research.att.com
> See also: http://www.uk.research.att.com/vnc/intouch.html
> ---------------------------------------------------------------------
--
Sherri Reid
Assistant Director, Information Systems
Eastside Journal Newspaper
1705 132nd Ave NE
Bellevue WA 98005
W 425-453-4297
B 206-969-8186
C 206-713-4217
F 425-452-3044
http://www.eastsidejournal.com
... "She listened to their talk about newspapers, the 'Gazette' and
the 'Journal', and about the presses and typeface, and ads per inch
and columns per page, and politics and gossip ... [and] thought the
best job in the world must be with newspapers."
- Anna Murdoch
"Family Business"
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